Privacy Policy

Privacy Policy

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

We are commited to protecting your privacy and personal information at all times. This includes your name, postal address, email address, telephone number and payment details. No such personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

By using this website, you consent to the collection and use of information in accordance with this privacy policy.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, address, email address, telephone number and credit card information.

When you place an order we need to collect your name, address, email and telephone number, as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase goods and delivery of those goods to you. We use your email address to send you notification of the status of the order. We will contact you by email or by telephone if any problems occur regarding delivery of the goods to you.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will be used to:

- provide you with the information, goods and services offered through our website, for billing and order fulfilment;

- provide you with the services and information offered through our website and which you request;

- administer your account with us unless you check out as guest and/or decide not to open a customer account;

- verify and carry out financial transactions in relation to payments you make online;

- improve the layout and/or content of the pages of our website and customise them for users;

- identify visitors to our website;

- carry out research on our users' demographics and tracking of sales data;

- send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes. If you prefer not to receive any marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.


We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to the our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read our section entitled cookies.

Credit Reference Agencies

We reserve the right to request information about you from other third parties such as credit agencies i.e. Creditreform. We will add this information to the information we have previously processed about you so as to enable us to provide the goods or services to you or improve and enhance your buying experience as well as money laundering and fraud prevention.  Where we make such a request we will first inform you of this intention and whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file for more information.

Use of cookies

We may also obtain information on when and how you use our site. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences and to keep track of the items you place in your shopping basket. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to:

Disclosure of your personal data

We may disclose your personal data to our agents and service providers where necessary to fulfil the delivery of the goods to you (e.g. Parcelforce, UK Mail, Transoflex), and as is necessary to process credit or debit card payments. In any other case we will only disclose personal data where we are required to do so by law.


We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;

- we store your personal data on secure servers;

- payment details are encrypted using SSL technology. These protocols provide a secure connection and state of the art 128/256 bit encryption during your checkout process keeping sensitive information safe and encrypted. 

- by implementing Verified by Visa and Mastercard Secure Code we’ve added an extra layer of security that verifies the legitimacy of both parties in an online transaction.

We use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your rights

Upon your written request, we will (within 40 days of receiving such a request) supply to you details of the personal information which we hold on you. You must explain to us clearly the information you require to be supplied. 

You have the right to require us to correct any inaccuracies in your data free of charge.

Right to prevent marketing

At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out any time by writing to us or by clicking on the opt-out link at the bottom of any marketing mailing.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Social Networks

When visiting pages that display a Facebook Like or Google +1 button, information relating to the date and time of your visit, the web page you are on (commonly known as the URL) and other technical information about the IP address, browser and operating system you use will be collected by Facebook and Google, respectively. If you are logged into Facebook and/or Google, your user ID number will be associated with the information mentioned above. For more information, read the Facebook privacy policy and the Google privacy policy.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info (at) or you can write to us at Floor Mats UK, Unit 1, 26 Cleveland Road, South Woodford, London, E18 2AN or call us on 020 - 315 00 803.